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MetaX Support
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Hi! 👋 I'm the MetaX Nails assistant. Ask me about sizing, shipping, returns, or custom orders.
Everything you need to know before you order.
Last updated · January 2026
We ship worldwide. Standard delivery is 7–15 business days, express 5–10, and we offer US/EU DDP options for duties-included shipping. A tracking link is sent as soon as your order leaves.
We offer a 14-day return policy. Wrong size or damaged on arrival? We send a replacement or refund — your choice. Start with our Size Guide to guarantee the perfect fit.
Yes. Our gel-finished and Lucite sets can be worn up to 14 days and reused 2–3 times with the included adhesive and care guide.
Measure your natural nail widths and compare them to our Size Guide. Not sure? Book a free consultation and we'll help you choose.
Absolutely. Our Custom line is shaped to your exact nail widths, and our OEM/ODM service builds private-label sets for brands. Visit the wholesale or consultation page to get started.
Yes — our products are rigorously quality checked and made with safe, reusable materials. See our Certificates page for details.
Yes, we do OEM/ODM and wholesale. Learn more on the Wholesale and OEM/ODM pages, or send us an inquiry directly.
Reach out any time — we reply within 24 hours. Email hello@metaxnails.com, or chat on WhatsApp (+86 132 5675 3133).